Privacy Policy

Company 31 (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (the “Site”).

1. Scope

This policy applies to information collected through the Site and related communications (for example, when you contact us by email). It does not apply to third-party websites or services that may be linked from the Site.

2. What we collect

Depending on how you use the Site, we may collect:

• Contact details you provide (for example, your name and email address if you contact us).
• Usage and device data (for example, pages visited, approximate location, browser type, and device identifiers) where analytics is enabled.
• Cookies and similar technologies as described below.

3. Cookies and analytics

We use cookies and similar technologies to make the Site work and (if you choose) to understand how it’s used.

You can manage your preferences any time by selecting “Cookie Preferences” (where available on the Site) or by clearing cookies in your browser settings.

4. How we use your information

We use information to:

• Operate, maintain, and improve the Site.
• Respond to enquiries and communicate with you.
• Monitor performance, security, and prevent misuse.
• Comply with legal obligations and enforce our terms.

5. Legal bases (where applicable)

Where the GDPR applies, we process personal data based on:

• Consent (for optional analytics cookies and similar technologies).
• Legitimate interests (such as securing and improving the Site, and responding to enquiries), balanced against your rights.
• Contract (where processing is necessary to provide a service you request).
• Legal obligation (where required by law).

6. Sharing and disclosure

We may share information with trusted service providers that help us operate the Site (for example, hosting, analytics, and security services). These providers are authorised to use your information only as necessary to provide services to us.

We may also disclose information if required by law, to protect rights and safety, or in connection with a business restructure (such as a merger or asset transfer).

7. International data transfers

Some of our service providers may store or process information outside Australia (including in the United States or other countries). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable privacy laws.

8. Data retention

We keep personal information only for as long as needed to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

9. Security

We use reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.

10. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing. Where processing is based on consent, you can withdraw consent at any time.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

11. Children

The Site is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

12. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date above.

14. Contact us

If you have questions about this Privacy Policy or your privacy rights, contact us:

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This policy is provided for general informational purposes and is not legal advice. If you operate in regulated contexts or collect sensitive data, you should obtain legal advice to ensure compliance with all applicable laws (including the Australian Privacy Act 1988 (Cth) and the EU GDPR where relevant).