Company 31
Proof

Four programmes. Four outcomes that stood up to audit.

Each brief follows the same shape. The challenge the organisation was facing. The intervention Manuel led. The outcome the sponsor signed off.

Toyota Australia and New Zealand

Automotive · S/4HANA migration

Challenge

Migration from legacy SAP ECC to S/4HANA across Australia and New Zealand, entangled with complex dealer systems including TUNE and TUNZ. No enterprise PMO in place. Reporting to the C-suite was slow, manual, and late.

Intervention

Manuel stood up the enterprise PMO from scratch, optimised the SDLC across internal and partner teams, and built real-time Power BI reporting that gave the C-suite a single view of programme health.

Outcome

30% reduction in delivery cycle time within six months.

Bankwest and CBA

Banking · Microsoft Copilot and Dynamics 365 Customer Service

Challenge

Legacy customer support platform reaching end of life. A clear AI strategy gap across customer service operations. Enterprise cyber security alignment required for every change.

Intervention

End-to-end programme leadership on a Dynamics 365 Customer Service implementation with Microsoft Copilot integrated. SharePoint Online migration designed for Copilot knowledge retrieval. Enterprise cyber security tracked in lockstep with delivery.

Outcome

Go-live delivered six months ahead of schedule.

Business NSW

Member body · Azure migration and Skillsroad redesign

Challenge

On-premises infrastructure constraining growth and cost. The Skillsroad digital channel underperforming against lead generation targets. A portfolio valued at seven and a half million Australian dollars running in parallel.

Intervention

Azure cloud-native migration for the estate, plus a Skillsroad redesign integrating Adobe Experience Manager and Dynamics 365. One portfolio lead across digital and infrastructure programmes.

Outcome

40% infrastructure cost reduction. 40% lift in lead generation on Skillsroad.

Australian Computer Society

Not-for-profit · Adobe Marketing Stack rescue

Challenge

A four million dollar Adobe Marketing Stack implementation that was failing. Capability gaps in the delivery approach and architecture. Pressure on the sponsor to justify the spend.

Intervention

Pivot to a multi-channel architecture integrating Salesforce, identity management, and microservices. Programme governance reset. Vendor and partner responsibilities redrawn.

Outcome

Programme recovered and delivered.

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After a first conversation and a mutual NDA, Manuel can set up a reference call with a sponsor from one of these programmes. Ask on the call.

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